Received any user”s requirements, or after-sales service requirements of users, we will make a feedback within 24 hours.

For any barrel and screw design requirements from an user, when we get the extruder operation information, our preliminary solution will give out in 36 hours.

For an user, any requirements after purchasing hardware, in East China response time within 24 hours; Outside of the East China response time limit within 48 hours.